Shared Services Director

Shared Services Director
Saudi Arabia

Reporting to: Chief Executive Officer 

The Shared Services Director will lead the transformation of the organization’s Human Capital and Information Technology  functions to achieve short-, medium-, and long-term strategic objectives.
This role requires a collaborative and visionary leader to drive organizational, cultural, and structural change, while overseeing asset management, service innovation, sustainability, operational efficiencies, and business intelligence. The Director will foster a high-performance culture, ensuring alignment with the organization’s mission, values, and growth targets.

Vision and Strategy:

• Develop and communicate an integrated vision for Human Capital and IT that aligns with the organization’s strategic direction.
• Lead the creation and execution of strategic plans to drive growth, operational efficiency, and digital transformation.
• Identify emerging HR and technology trends to foster innovation and maintain competitive advantage.
• Promote synergy between Human Capital and IT to support a cohesive, agile operating model.
• Establish policies and frameworks that reinforce organizational culture, values, and long-term vision.

Leadership and Organizational Development:

• Build and lead high-performing Human Capital and IT teams, fostering leadership and alignment with organizational goals.
• Champion a culture of excellence, continuous learning, inclusion, and innovation across shared services functions.
• Provide strategic and operational leadership to HR and IT teams, ensuring execution reflects the organization’s mission and values.
• Collaborate with senior leadership to align shared services strategies with business needs and growth objectives.
• Create a performance-driven environment that emphasizes accountability, results, and employee engagement.

Human Capital Management:

• Oversee people strategies, including talent acquisition, workforce planning, employee engagement, leadership development, and succession planning.
• Implement best practices in performance management, compensation, benefits, organizational design, and culture transformation.
• Ensure compliance with employment laws and regulatory requirements across all jurisdictions.
• Lead initiatives to promote employee wellbeing, diversity, equity, and inclusion.
• Utilize data-driven HR insights and people analytics to enhance decision-making and workforce outcomes.

Information Technology Management:

• Develop and execute a future-ready IT strategy to enhance agility, data security, and digital capabilities.
• Oversee IT operations, infrastructure, systems development, cybersecurity, and enterprise architecture.
• Drive technology innovation to support automation, business intelligence, and digital enablement across departments.
• Ensure IT governance, risk management, and compliance with industry standards and legal requirements.
• Optimize technology investments and vendor relationships to deliver scalable, secure, and cost-effective solutions.

Operations, Compliance, and Risk Management:

• Ensure shared services operations comply with applicable laws, regulations, and internal policies.
• Implement robust governance frameworks and internal controls to manage operational risk and ensure service quality.
• Lead initiatives to standardize and improve service delivery models, processes, and systems.
• Identify and mitigate operational, legal, and reputational risks within the shared services scope.

Reporting and Performance Management:

• Establish performance metrics and KPIs for HR and IT to drive accountability and transparency.
• Provide accurate and timely reports to executive leadership on shared services performance and strategic progress.
• Communicate key initiatives, challenges, and achievements to ensure organizational alignment and engagement.
• Foster a data-driven culture grounded in actionable insights and operational intelligence.
• Support the CEO with additional tasks as needed.

Key Relationships:

• Internal: Collaborate with senior leadership, HR, IT, and other departments to ensure alignment and operational efficiency.
• External: Engage with vendors, regulatory bodies, and other stakeholders to support compliance and strategic objectives.

Qualifications & Experience:

• Bachelor’s or Master’s degree in a related field (e.g., Business Administration, HR, IT, or equivalent).
• Extensive experience (10+ years) in senior leadership roles within Human Capital, IT, or shared services.
• Proven ability to drive organizational transformation, growth, and profitability.
• Strong financial acumen and experience managing budgets and financial performance.
• Knowledge of real estate operations is an advantage.

This role is based in Saudi Arabia, and candidates must be willing to relocate if not already residing in the Head office Region. 

Interested candidates are invited to submit their resume and cover letter online or by email directly to neil@globalretailrecruitment.com