Customer Experience Director

This position is a key strategic, functional, and operational leadership role responsible for the development, continuous improvement and delivery of customer service, and the strategic development of operational requirements, process and technology, to deliver a customer experience that result in high customer satisfaction. This role will work closely with the company teams to create an effective system to improve customer satisfaction and loyalty.
Is responsible for the CX Business planning, ensuring the execution and follow up for a diverse range of customer related campaigns, leading to an improved Customer Experience (CX) Development. 
The CXD director ensures customer service level through planning and implementing the complaint management, First Contact Resolution, the contact center strategies and operations; improving systems and processes; managing staff, and will be responsible for driving the overall execution of function specific business unit goals, reflecting & understanding the Voice of Customer through high quality automated customers surveys , and communicating with all departments that touches the CX, orchestrating & directing all related for needed changes & improvement to deliver the CX goals. In addition, create a customer data governance model that ensure proper Data gathering, cleansing & structure, allowing for ease of use.
 



Location:
Saudi Arabia Any Region
Salary:
£80000
Job Type:
Permanent

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Executive Search, Job search, Management search, recruitment agency, ethical recruiters in MENA, Asia, UAE, Europe Retail, FEC, Food, Fashion, Luxury brands.

Sectors We Cover

Retail, Food service, Hospitality and FMCG – Mid-Management to Executive positions in Operations, Buying, Merchandising, CRM, Franchise, Food preparation, Business Development, Supply Chain, Logistics, Marketing, Finance and IT, Leadership, HR, Business Development, Organisational Development and more.

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Other sectors include #Foodservice #hospitality #Digital

We focus on quality and service. We are not a big volume agency! We will only discuss an opportunity with you when you have a good chance of success!

Global Retail Recruitment is an established global retail recruiter and executive search agency focusing on delivery of quality recruitment process and extensive knowledge in the retail sector. We assist candidates in their search for a new career with consideration to their personal requirements, key skills, future career path and capability of fulfilling our clients brief.

We have delivered success and continue to deliver quality retail recruitment process for candidates globally to leading brands in Europe, Asia, and MENA. Our recruitment success is based on our commitment to providing ethical, considerate and communicative recruitment service coupled with honest, professional advice.

We have significant experience in Luxury, Food, Fashion, Lifestyle, Variety Retail in operations and all support functions such as HR, Leadership, organisational development marketing, finance, buying, merchandising, VM, Supply, Logistics, Franchise, CRM, Real Estate, E-commerce and more.

Vacancies are normally Area, Regional, Country, GM, Director, CEO, COO, CFO, VP, P, MD levels.

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